FAQ & General information
What is your delivery time?
Delivery is around 3-5 working days within The Netherlands. Europe takes around 8-10 working days. Outside of Europe it can take up to 20 working days, but if usually gets there faster. If you need it sooner, please let us know. There is a little extra charge for this, depending on how and what you need.
Please note that orders made out of the European Union can be charged with
Do you accept returns?
Since everything on our website is personalized, we do not accept returns. If however your order got damaged/lost during shipping or a mistake has been made on our side, we will send you a new product or get you a refund depending on the situation.
Can I get a sample first?
Sure! If you want a sample we will send you a ready made design that resembles the card you are interested in. If you are still in doubt after this, when you placed an order you will always get a digital version to check. We can always send you a free sample of your design on request, you can add this request to the notes field during check-out. This is only for customers who placed an order of this design. Please note that ordering an extra personalized sample means that this will be shipped first before the entire order will be shipped. After your approval we will start with printing the final design. We will not start the printing before we received your feedback.
Our ready made samples are free, you only pay for the shipping costs. You will get these costs as a discount if you place an order.
I want to change something in my design, is this possible?
Yes! However, it depends on the kind of changes.
Small changes like a typo or changing the color of the font is not a problem, just make sure you will let us know within 2 hours after placing an order. After this we can't guarantee it is still possible because it is already being printed.
Pricing
All prices are including VAT. We don't charge any shipment costs on order above € 75,-
How does the editor work?
The editor works best on a normal computer in stead of your phone. Unless you have very tiny fingers ;-) You can use the top menubar to add text and images. The best way to start is with the text, once it is done you can move it a little to the side and add your illustrations for the right placement. The border should be done last. Make sure to stay within the blue lines, otherwise images are cut off. If you can't find a certain color or font, please let us know to see if we can help. We might charge costs for the extra work and time we put in these special requests.
Delivery is around 3-5 working days within The Netherlands. Europe takes around 8-10 working days. Outside of Europe it can take up to 20 working days, but if usually gets there faster. If you need it sooner, please let us know. There is a little extra charge for this, depending on how and what you need.
Please note that orders made out of the European Union can be charged with
Do you accept returns?
Since everything on our website is personalized, we do not accept returns. If however your order got damaged/lost during shipping or a mistake has been made on our side, we will send you a new product or get you a refund depending on the situation.
Can I get a sample first?
Sure! If you want a sample we will send you a ready made design that resembles the card you are interested in. If you are still in doubt after this, when you placed an order you will always get a digital version to check. We can always send you a free sample of your design on request, you can add this request to the notes field during check-out. This is only for customers who placed an order of this design. Please note that ordering an extra personalized sample means that this will be shipped first before the entire order will be shipped. After your approval we will start with printing the final design. We will not start the printing before we received your feedback.
Our ready made samples are free, you only pay for the shipping costs. You will get these costs as a discount if you place an order.
I want to change something in my design, is this possible?
Yes! However, it depends on the kind of changes.
Small changes like a typo or changing the color of the font is not a problem, just make sure you will let us know within 2 hours after placing an order. After this we can't guarantee it is still possible because it is already being printed.
Pricing
All prices are including VAT. We don't charge any shipment costs on order above € 75,-
How does the editor work?
The editor works best on a normal computer in stead of your phone. Unless you have very tiny fingers ;-) You can use the top menubar to add text and images. The best way to start is with the text, once it is done you can move it a little to the side and add your illustrations for the right placement. The border should be done last. Make sure to stay within the blue lines, otherwise images are cut off. If you can't find a certain color or font, please let us know to see if we can help. We might charge costs for the extra work and time we put in these special requests.